Survey Survey Customer Email: Store #: Folio: Associate: Date: Time: 1) Was hand sanitizer readily available? Yes No 2) Were our associates following COVID 19 protocols (social distancing, etc.)? Yes No 3) If you tried out mattresses or pillows, did your associate provide you with a disposable protective sheet? Yes No NA 4) Did you feel that your health and safety were being considered and a priority? Yes No 5) Please provide any additional comments related to health and safety: Store and Merchandise Appearance and Pricing 1) Did the store and products appear clean, fresh, organized and inviting? Yes No 2) Was everything priced, and was pricing easy to follow and understand? Yes No 3) Please provide any additional comments related to store and product appearance and pricing: Welcome and Presentation 1) Were you promptly acknowledged on entry, even if all our associates were busy? Yes No 2) Was your associate wearing a name badge, and did he/she introduce themselves by name? Yes No 3) What product did you come into the store to shop for? Please check all that apply. A mattress for myself A mattress for a spare room, child or someone else A mattress for an RV A metal bed frame A box spring or platform base An adjustable bed A pillow/pillows A mattress or pillow protector A set of sheets A duvet or duvet cover A headboard or complete bed A mattress topper 4) During your visit did your associate tell you about Mattress Mattress®? Yes No I’m a previous customer and knew about Mattress Mattress® 5) If shopping for a new mattress or adjustable base, did your associate ask you if you had health or sleep issues that you were hoping to address? Yes No NA 6) Did any of the following prevent you from receiving a Beducation®? I was on a time constraint, and I made my associate aware of that. The store was extremely busy at the time of my visit. I knew what I wanted and asked the associate to skip the Beducation® process. 7) If shopping for a mattress, did your sales associate take you to our Beducation® Station, compare specialty foams and coils, and demonstrate their benefits? Yes No NA 8) Did your associate present and review how our waterproof mattress and pillow protectors protect your investment, and provide a healthier sleep environment? Yes No 9) Did your associate review the importance of sleeping with the right pillow, and attempt to fit you with one best suited to your needs? Yes No 10) If you were shopping for a new mattress, did your associate have you compare and test a variety – please select all that apply. Latex Mattress Memory Foam Mattress Tempurpedic Mattress Pocket coil Mattress/Hybrid Mattress 11) Did you feel like your associate focused on trying to find you the mattress that best suited your needs? Yes No NA 12) If shopping for a foundation or frame, did your associate review options such as lo-profile, split bases, all in one foundation/frames, and adjustable beds? Yes No NA 13) Were you provided with a review of the health and lifestyle benefits of adjustable beds, and offered a demonstration? Yes No 14) Did you come away from the Beducation® experience feeling that it would help you make a better buying decision? Yes No 15) Did your associate mention our financing options? Yes No NA 16) Did your associate mention our 5% Price Guarantee? Yes No 17) Did your associate offer you a free entry into our monthly corporate draw (your choice of accessories to a retail value of up to $250)? Yes No Your Final Impression How would you rate your experience at Mattress Mattress? Exceptional (Time well spent, highly recommend) Average (Accomplished what I needed, nothing more or less) Below Average (Disappointing Customer Service experience) How would you describe your sales associate? Excellent (Friendly, knowledgeable, and thorough) Average (Provided information I needed to purchase, but they didn’t go above and beyond) Pushy (We don’t believe in being pushy, unless you’re on a swing. If you felt your associate was pushy, we’d appreciate knowing) Please feel free to comment on your shopping experience, even if it did not meet your expectation. If you are human, leave this field blank. Submit Start Over
